Terms of service

By using rnpocketpal.com (the “Website”) or the RN PocketPal mobile application (the “App” — together with the Website, the “Service”), you agree to these terms. If you don’t agree, please don’t use the Service. These terms form a binding contract between you and Charles Enterprises, LLC (“RN PocketPal,” “we”).

This document is the Terms of Use and End User License Agreement (“EULA”) for the App, as required by Apple App Store Review Guideline 3.1.2(c) and the Apple Developer Program License Agreement, Schedule 2. The Apple-specific provisions of this EULA appear in section 17 below.

RN PocketPal provides educational reference and clinical decision-support content. It is not a medical device under the US Food & Drug Administration’s definition, it is not for clinical diagnosis, and it does not provide medical advice. Every clinical output (rhythm probabilities, drip math, lab reference notes, etc.) is paired with a confidence score or explicit caveat, and you remain solely responsible for verifying findings with your facility’s approved references and clinical judgment before acting on them.

See the medical disclaimer for the full posture and language. Nothing in the Service is intended to replace the advice of a licensed clinician.

To use the Service you must:

• Be at least 16 years old.
• Be a licensed or certified nursing professional, an enrolled nursing student, or a related healthcare professional. (RN PocketPal is not a consumer-patient app.)
• Provide accurate registration information and keep it current.
• Not share your account with anyone else.

Scope of practice acknowledgement.You acknowledge that the tools and reference content available in the Service are educational and may include content outside the scope of practice of your specific license or certification under the laws of your state. You agree to use only the portions of the Service that fall within your state Board of Nursing’s scope of practice for your role, within the limits of your certification or licensure, and within your employer’s policies. We make no representation that any specific tool is authorized for clinical action by any particular license tier in any particular jurisdiction. This is your professional judgment to exercise.

We may suspend or terminate accounts that violate these terms or that we reasonably believe pose a risk to other users, to patients, or to us.

This scope-of-practice language is intentionally conservative and may be refined as state-specific nursing-board guidance changes.

Pocketpal Pro is an auto-renewable subscription offered at:

• Monthly plan — $4.99 USD per 1 month, automatically renewing every month
• Annual plan — $49.99 USD per 1 year, automatically renewing every year

The subscription is sold via Apple App Store (iOS) and Google Play (Android), subject to those stores’ billing terms. Future web billing, if added, will show separate terms at checkout. A 14-day free trial is available on first install for eligible Apple IDs / Google accounts; the trial automatically converts to the selected paid plan at the end of the trial period unless cancelled at least 24 hours before the trial ends. Payment will be charged to your Apple ID or Google Play account at confirmation of purchase and at the start of each renewal period.

• Auto-renewal — subscriptions renew automatically until cancelled. The store you bought the subscription through will charge your account at the start of each billing period.
• Cancellation — simple and through the same store account that billed you. iOS: Settings → your name → Subscriptions → RN PocketPal → Cancel. Android: Play Store → Subscriptions → RN PocketPal → Cancel. No retention call, no win-back funnel, no friction asymmetry.
• After cancellation — you keep Pro access until the end of the current billing period. Your local data stays on your device.
• Refunds — handled by the store (Apple via reportaproblem.apple.com; Google via Play Store support). We don’t directly process refunds because we never see your card.
• Price changes — if we raise prices for new subscribers, existing subscribers keep their original price for the life of the subscription. Material price changes will be announced at least 30 days in advance via App and email.
• Care Coins — Care Coins are an earned, in-app loyalty currency.
  • Care Coins have no cash value, are not redeemable for cash, are not transferable to another user or account, and are not a security, a stored-value card, a money-transmission instrument, or a payment instrument under any state or federal law.
  • Care Coins cannot pay your subscription directly (per Apple In-App Purchase rules). Future discount offers, when offered, will be delivered via Apple Promotional Offers and Google Play equivalent flows in compliance with each store’s In-App Purchase guidelines.
  • Care Coins may be redeemed for in-app benefits we make available from time to time, and (when Marketplace use cases launch) may be applied as a percentage discount on certain physical-goods listings. We may expire, adjust, recall, or revoke Care Coins at our discretion, including on account closure, for abuse, or for inactivity.
  • Care Coins are not a sweepstakes, a contest, a lottery, or a gambling product. We do not award Care Coins based on chance.

Care Coins are designed as a loyalty feature only. They do not replace Apple or Google subscription billing.

You agree not to:

• Use the Service to provide direct patient care without independently verifying outputs.
• Reverse-engineer, decompile, scrape, or extract the rhythm-classification model or any other proprietary content.
• Resell or relicense access to the Service.
• Upload PHI, patient identifiers, or any content that violates HIPAA or your facility’s policies (see section 6).
• Use the Service in any way that violates US, state, or your local laws.
• Probe the security of the Service or attempt to disrupt it for other users.

The Service is designed for no intentional PHI storage. You agree not to upload, paste, type, dictate, photograph, or transmit Protected Health Information to any non-local feature, including AI tools, support tickets, Marketplace listings or messages, Connect posts, Unionize reports, facility-rating suggestions, and rhythm contribution uploads. Redaction tools are best-effort and are not a substitute for removing identifiers before submission.

If you believe PHI was inadvertently transmitted to us, please contact support@rnpocketpal.com with subject [POSSIBLE PHI]. You authorize us to process that information only as needed to secure it, identify the affected submission, delete it, redact it, return it to you, comply with law, investigate abuse or security incidents, and maintain a minimal audit record. We do not use unintended PHI for model training, marketing, analytics, product improvement, marketplace features, or social features. Our concrete handling protocol (purge windows, audit-log retention, notification to the sender) is described in our Privacy Policy § 10.

You represent and warrantthat any PHI, patient identifier, or protected information you transmit to the Service is transmitted with the authorization required under HIPAA, applicable state health-data laws, and your facility’s policies. You agree that we are not a HIPAA-covered entity, that we have no Business Associate Agreement with your facility (unless one is separately executed in writing with an authorized signer), and that any unauthorized disclosure of PHI to the Service is your unauthorized disclosure to report, not ours. You will indemnify and hold us harmless from any claim, regulatory action, or damages arising from your unauthorized transmission of PHI to the Service, including any incidental retention of that PHI during our purge process described in the Privacy Policy.

These PHI terms are designed around the consumer-app posture: RN PocketPal is not a HIPAA-covered entity in that capacity and does not intentionally collect PHI.

AI-assisted features are optional educational tools. Outputs may be incorrect, incomplete, outdated, or fabricated. You remain responsible for verifying every clinically relevant output against current primary sources, facility policy, prescriber orders, and clinical judgment before acting.

Rhythm Reader is educational rhythm review, not a medical device. Optional rhythm-strip contributions are separate from rhythm review. If you contribute a strip, you represent that it is de-identified, that you have the right to share it, and that it contains no patient, facility, barcode, monitor-banner, or chart identifiers. We may reject, quarantine, redact, delete, or exclude any contribution from training at our discretion.

Marketplace and community features are user-generated content surfaces. RN PocketPal is not the employer, recruiter, credentialing agency, escrow agent, payment processor, or party to transactions between users unless a separate written agreement says otherwise. We operate Marketplace, Connect, and community features as an interactive computer service within the meaning of 47 U.S.C. § 230 and rely on the protections of that section for user-generated content.

Jobs

• Employers represent and warrant that each job posting complies with Title VII, the ADA, the ADEA, the Equal Pay Act, the Fair Labor Standards Act, state and local wage-and-hour laws, and state and local pay-transparency laws (including California Labor Code § 432.3, Colorado Equal Pay for Equal Work Act, Washington SB 5761, and New York Labor Law § 194-b where applicable).
• Prohibited content: age limits unrelated to a bona fide occupational qualification; gender-specific requirements; sole-citizenship-required language unless I-9 lawful-permanent-resident eligibility is also accepted; requirements that violate the ADA reasonable-accommodation framework; postings that solicit personal financial information from applicants.
• Job posters are responsible for wage/hour compliance, non-discrimination, licensure verification, background checks, tax reporting, accuracy, and all employment-law obligations. We are not an employment agency, talent broker, or staffing agency, and we charge no fee to applicants.

Services and items

• Service providers represent that they hold any license, certification, or credential required to lawfully offer the service in the buyer’s jurisdiction. We do not vouch for licensure or credentialing.
• Item sellers may not list: controlled substances; prescription medications; expired medications; biohazardous or sharps materials; diagnostic devices without FDA clearance proof; items obtained from a facility without facility authorization; counterfeit or misbranded items.
• Buyers and sellers transact at their own risk. We do not operate an escrow, and chargeback support is limited to what Stripe and the cardholder’s issuing bank provide.

Photos and uploaded content

• Listing photos and Connect attachments must not contain patient names, room numbers, monitor banners, chart screenshots, armbands, badges, MRN labels, or any other patient identifier. We reserve the right to remove without notice any listing whose photos appear to contain PHI, and to apply the inbound-PHI handling protocol described in Privacy Policy § 10.
• You represent that you own or have license to all content you submit (text, photos, screenshots, audio), and you grant us a non-exclusive, royalty-free license to host, display, transmit, and moderate it solely as necessary to operate the Service.
• EXIF metadata (geolocation, device identifier, original timestamp) is stripped from uploaded photos on-device before they leave your device. Visible image content is not modified by us; you remain responsible for what is visible in the frame.

Disputes between users and B2B account billing

• We are not a party to transactions between users, are not responsible for outcomes, and provide no escrow.
• Employer, Union, Business, and School subscriptions cancel from the same account-management UI in one tap. We do not impose retention calls, win-back funnels, mandatory hold periods, or asymmetric cancellation friction on B2B accounts — the FTC click-to-cancel posture applies to all subscription tiers, consumer and B2B, equally.

DMCA & designated agent

If you believe content on the Service infringes your copyright, send a DMCA-compliant notice (17 U.S.C. § 512(c)(3)) to our designated agent registered with the US Copyright Office:

• Designated agent: RN PocketPal Copyright Agent
• Email: dmca@rnpocketpal.com
• Mail: Mailing address available upon verified legal request.
• Copyright Office record: The public DMCA agent record will be updated when formal registration is complete.

Counter-notices are accepted under § 512(g). Repeat infringers will have their accounts terminated under our repeat-infringer policy.

Moderation, removal, and preservation

We may remove, moderate, suspend, label, restrict, or preserve content (including preserving for legal process) where needed for safety, abuse prevention, fraud prevention, intellectual-property enforcement, legal compliance, or enforcement of these terms. Marketplace messages, Connect posts, and community reports are not channels for clinical care, handoffs, urgent messages, or patient-specific communication.

User-generated marketplace and community content is moderated for safety, abuse, fraud, and legal compliance.

Facility and nursing-school ratings are informational and may be incomplete, outdated, or unavailable. The RNPocketPal Scoreand any ranking are RN PocketPal’s own opinion, generated by a transparent methodology that combines publicly available datasets with user-submitted opinions. They are not verified facts, and they are not an endorsement, accreditation, certification, credentialing, or recommendation of any facility, employer, or program. We display the per-factor breakdown and data sources so you can evaluate the inputs yourself. Individual user ratings reflect that user’s own opinion and experience.

Do not submit patient stories, PHI, defamatory statements, confidential employer materials, or information obtained in violation of policy or law. A facility, employer, or school may request correction of a factual input — or flag a rating it believes is inaccurate or abusive — by emailing support@rnpocketpal.com with subject [RATING DISPUTE]. We review these requests and correct or remove content where appropriate.

Legal Reference and Unionize content is general educational information, not legal advice, labor representation, bargaining representation, attorney-client communication, or a substitute for a nurse-licensed attorney, union representative, state board, or employer policy. RN PocketPal is not a law firm, union, or bargaining representative.

For active investigations, license actions, discipline, malpractice claims, criminal allegations, subpoenas, contract disputes, or urgent labor matters, contact qualified counsel or your authorized representative.

Unionize tools — additional disclosures

Not a certified election. Any anonymous strike-authorization poll, ratification poll, working-conditions survey, or steward inbox feature offered through Unionize is an organizing aid and not a legally binding vote, a certified election under the National Labor Relations Act, or a substitute for any procedure required by the National Labor Relations Board. Results reflect responses from self-selected RN PocketPal users who chose to participate, not a verified bargaining-unit vote.

Anonymity is best-effort, not absolute.Where Unionize features are marked “anonymous,” we make reasonable engineering efforts to avoid storing user-identifying metadata alongside responses. Anonymity is not guaranteed against a valid subpoena, court order, search warrant, or other lawful legal process compelling production of records we still hold.

NLRA protections. Employee discussion of wages, working conditions, and collective action is generally protected concerted activity under Section 7 of the National Labor Relations Act. Employer retaliation against employees for protected concerted activity is unlawful. If you experience retaliation, you may file an unfair labor practice charge with the National Labor Relations Board at nlrb.gov. RN PocketPal does not file charges on your behalf and is not your representative for any NLRB or state labor board proceeding.

Right-to-work and state law variations.Some states have right-to-work laws, public-sector restrictions on strikes, or other labor-law variations that affect how Unionize content applies in your jurisdiction. We do not customize Unionize content for every state. You are responsible for understanding your state’s labor laws, your collective-bargaining agreement (if any), and your employer’s policies before taking action based on anything you read in Unionize.

Labor-law content is general educational reference and may not reflect every state, facility, or bargaining-unit rule.

The Service, including the rhythm-classification model, the brain-sheet UI, all graphics, copy, and the RN PocketPal name and logo, is owned by Charles Enterprises, LLC or its licensors and is protected by US and international copyright, trademark, and other intellectual-property laws. The RNPOCKETPAL mark is registered or pending in International Class 9 (downloadable mobile applications).

We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All other rights are reserved.

Content youcreate inside the App (brain sheets, notes, calculations) is yours. We claim no ownership of it. We also don’t have access to it — it lives on your device.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that the clinical outputs are accurate in any specific case. You agree to verify every clinically relevant output before acting on it. The Service is a tool, not a substitute for clinical judgment.

To the maximum extent permitted by law, RN PocketPal will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total cumulative liability for any claim related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions don’t allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In those jurisdictions, the above limitations apply only to the extent permitted.

You agree to defend and indemnify RN PocketPal and its officers, employees, and agents from any claim, loss, or liability (including reasonable attorneys’ fees) arising from (a) your use of the Service in violation of these terms, (b) your violation of any third party’s rights, (c) any content you submit through the Service that includes PHI in violation of section 6, or (d) any marketplace, employment, community, labor, or facility-rating submission you make.

We will update these terms as the product evolves. When we make a material change, we will post the new terms here with a new “Last updated” date and, for material changes, give 30 days’ notice in the App and on the Website. Continued use of the Service after the effective date means you accept the changes.

The following provisions apply specifically when you use the App on an Apple device obtained through the Apple App Store. These provisions are required by Apple under Schedule 2 of the Apple Developer Program License Agreement and supplement (do not replace) the other terms in this EULA.

17.1 Acknowledgement

You acknowledge and agree that this EULA is concluded between you and Charles Enterprises, LLC, and not with Apple Inc. (“Apple”). Charles Enterprises, LLC, not Apple, is solely responsible for the App and the content thereof. This EULA may not provide for usage rules for the App that are in conflict with the Apple Media Services Terms and Conditions as of the effective date of this EULA, which you acknowledge you have had the opportunity to review.

17.2 Scope of license

The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded device that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing where enabled by Charles Enterprises, LLC. Family Sharing is currently not enabled for the RN PocketPal App; this is a deliberate choice because the App is a professional clinical tool, not a consumer product.

17.3 Maintenance and support

Charles Enterprises, LLC is solely responsible for providing any maintenance and support services with respect to the App, as specified in this EULA or as required under applicable law. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

17.4 Warranty

Charles Enterprises, LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in section 12 of this EULA. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if any); to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Charles Enterprises, LLC.

17.5 Product claims

You and Charles Enterprises, LLC acknowledge that Charles Enterprises, LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App’s use of the HealthKit and HomeKit frameworks (RN PocketPal does not use HealthKit or HomeKit).

17.6 Intellectual property rights

You and Charles Enterprises, LLC acknowledge that, in the event of any third-party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, Charles Enterprises, LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

17.7 Legal compliance

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

17.8 Developer name and address

Direct any questions, complaints, or claims to: Charles Enterprises, LLC · support@rnpocketpal.com · mailing address available upon verified legal request.

17.9 Third-party terms

You must comply with applicable third-party terms of agreement when using the App (for example, your wireless data service agreement when using the App on a cellular connection).

17.10 Third-party beneficiary

You and Charles Enterprises, LLC acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.

Section 17 is the Apple-specific Schedule 2 EULA addendum. It is required by Apple for any custom EULA used in place of Apple’s standard EULA. If you obtained the App through Google Play or another distribution channel, section 17 does not apply to you and the rest of this document governs your use.

For questions about these terms:

• Email: support@rnpocketpal.com
• Mail: Mailing address available upon verified legal request.

Governing law & venue: These terms are governed by applicable U.S. law and the laws of the state where Charles Enterprises, LLC is organized, without regard to conflict-of-laws principles. Any dispute will be heard in a court with proper jurisdiction over the parties and claim.