Closed-loop communication: why you repeat it back

WHAT IT IS

1. Say it, repeat it, confirm it

• 1. The sender gives the messageClear and specific
• 2. The receiver repeats it backIn their own words or word for word
• 3. The sender confirms"Yes, that's correct"

WHY IT WORKS

2. It catches mistakes before they happen

• Busy units are noisyWords get misheard
• Assumptions slip inRepeating it back exposes them
• Everyone knows it landedNo more "I thought you said..."

WHEN TO USE IT

3. Moments that need a closed loop

• Phone and verbal communicationFollow your policy on verbal orders
• Emergencies and codesCall out tasks and confirm them
• HandoffsRepeat back what matters most

WHAT IT SOUNDS LIKE

4. Easy phrases to use

• "Let me read that back to you..."
• "Just to confirm, you want..."
• "Done. I've..." when a task is finished
• "Can you repeat that back?" when you give the message

THE TEAM PART

5. It works best when everyone does it

• TeamSTEPPS calls it a check-backA core team communication tool
• New grads can lead it tooRepeating back is never rude
• Ask, don't assumeClarify anything that sounds off

Source: AHRQ TeamSTEPPS. Policies vary by employer.